This chapter focuses on the organization of production within tourism firms, especially the labour process. It begins by considering differences in firms, through an exploration of some of the basic features of two polar types – micro-firms and transnationals. It then proceeds to examine what is understood by the labour process, and some of its dominant features in capitalist societies. The chapter then discusses some of the distinctive features of the labour process in tourism, focusing on capital-labour substitution, work orientation and occupational communities, flexibility, occupational segregation, and the central importance of quality and performance in many jobs. Before proceeding to these themes, we first note some issues relating to the fragmentation ...
Tourism Firms and the Organization of Production
Tourism firms and the organization of production