Summary
Contents
Subject index
This is a complete revised edition of a popular text on Total Quality Management (TQM). First published in 2001, the book has been translated into many languages and highly praised by readers globally. In spite of the difficulties in defining and capturing ‘quality’ in a framework, the author admirably succeeds in helping readers to understand the role of TQM in improving the quality of education. The book combines extensive literature review with the author’s own experience as an institution builder and his experiments on quality management to develop a practical guide for quality improvement for institutional leaders. The book introduces Shewhart, Lewin, Deming, Juran, Crosby, Ishikawa, Taguchi and a number of other quality gurus to the readers. It proposes a new set of TQM principles that a good leader should apply. Enriched with several examples from the field situation and local metaphors, Total Quality Management in Education is an easy read and a must-have practical guide to quality management.
Systems Thinking and Organizational: Micro-Analysis
Systems Thinking and Organizational: Micro-Analysis
Introduction
Every educational institution is a ‘dynamic (living) organism’ with a physical body, mind, intelligence and spirit of its own giving it the uniqueness, indeed a personality. Hence, for quality management, each institution must be seen in its own uniqueness and totality. No wonder then that within the common framework of the educational systems in a country, the increasing emphasis is on institution-based management; school-based management is the accepted terminology (Abu-Duhou 1999; Caldwell 2005; World Bank 2008).
Each institution comprises several sub-components that are interrelated and interdependent: infrastructure, personnel, instructional resources, programmes, activities, etc. Action in one area often results in a chain of reactions in other areas. For TQM, it is necessary to develop holistic thinking ...
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