The Second Edition of Herschel Knapp's Therapeutic Communication: Developing Professional Skills provides beginners and seasoned professionals with the skills to navigate the facts and feelings endemic to professional therapeutic communication. With a comprehensive perspective, Dr. Knapp clearly and effectively explains differences between casual and therapeutic relationships, focusing on key elements such as the therapeutic process, social and emotional factors, and professionalism. Organized into discrete sections to highlight individual skills, each chapter follows a unified format, encouraging readers to apply their knowledge frequently.

Getting Started

Getting started

This chapter provides guidance on laying the foundation for the therapeutic process: techniques for learning about the client, building a comfortable and trusting setting, and meeting the client on the client's ground.

Preappointment Review

Initially, one might think that the beginning of the therapeutic process involves warmly greeting the client and making an inquiry along the lines of ...

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