Summary
Contents
Subject index
The Reengineering Revolution reviews the significance of the Business Process Reengineering trend for management practice since the early 1990's. Combining empirical and theoretical perspectives, David Knights and Hugh Willmott show how both term and practice shaped the recent widely adopted policies of `downsizing', restructuring and emphasis on `process' rather than task. Well-known contributors analyze the impact of Business Process Reengineering in a number of settings: supermarkets and the food chain; the public sector; banks. The theoretical history of Business Process Reengineering is also detailed in relation to ideas about bureaucracy, hierarchy, transformation
‘Now Where Were We?’ BPR Lotuseaters and Corporate Amnesia
‘Now Where Were We?’ BPR Lotuseaters and Corporate Amnesia
For nine days I was chased by those accursed winds across the fish-infested seas. But on the tenth we made the country of the Lotus-eaters, a race that lived on vegetable foods. We disembarked to draw water, and my crews quickly set to on their midday meal by the ships. But as soon as we had a mouthful and a drink, I sent some of my followers inland to find out what sort of human beings might be there, detailing two men with the duty with a third as the messenger. Off they went, and it was not long before they were in touch with the Lotus-eaters. Now ...
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