“The last thing a principal needs is more stress! This book helps build skills that will ensure that challenging conversations go the way they should—toward resolution and peace.”
—Beth Madison, Principal
George Middle School, Portland, Oregon
Direct difficult discussions toward successful outcomes every time!
For every principal who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders, and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for: Active listening; Assertive communication; Providing effective feedback; Staying calm; Problem solving; Mediation
Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most—working together to achieve student success.
Chapter Eight: The School Leader as Mediator—Facilitating the Challenging Conversations of Others
The School Leader as Mediator—Facilitating the Challenging Conversations of Others
So far we have concentrated on the interpersonal skills and process knowledge necessary for the school leader who is involved personally in challenging conversations. While a school leader most commonly will be faced with this situation, she is also called on to assist others in managing their challenging conversations. Within the context of a collaborative school culture this makes sense. Intervening with sensitivity and prudence in the challenging conversations of others provides an excellent opportunity for the school leader to reinforce collaborative values, model the skills necessary to effectively manage challenging conversations, and empower others in the school community to eventually work through their own challenging ...