“The last thing a principal needs is more stress! This book helps build skills that will ensure that challenging conversations go the way they should—toward resolution and peace.”
—Beth Madison, Principal
George Middle School, Portland, Oregon
Direct difficult discussions toward successful outcomes every time!
For every principal who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders, and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for: Active listening; Assertive communication; Providing effective feedback; Staying calm; Problem solving; Mediation
Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most—working together to achieve student success.
Chapter Seven: How Do You Respond to Challenging Conversations?
How Do You Respond to Challenging Conversations?
In the previous chapter we explored how anger, both ours and others', can affect a challenging conversation. Earlier, we considered how our individual orientation toward conflict affects our response to challenging conversations. Knowing how he tends to respond to conflict and developing insights into how others may approach a challenging conversation can assist the school leader significantly when he is faced with a challenging conversation. In this chapter we will continue our exploration of how who we are as individuals can affect our response to challenges. Since many challenging conversations also contain an element of conflict, it is useful to base the material in this chapter on insights gained from the literature ...