• Summary
  • Contents
  • Subject index

“The last thing a principal needs is more stress! This book helps build skills that will ensure that challenging conversations go the way they should—toward resolution and peace.”

—Beth Madison, Principal

George Middle School, Portland, Oregon

Direct difficult discussions toward successful outcomes every time!

For every principal who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders, and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for: Active listening; Assertive communication; Providing effective feedback; Staying calm; Problem solving; Mediation

Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most—working together to achieve student success.

Managing Anger—Yours and Theirs
Managing anger—Yours and theirs

Our anger and annoyance are more detrimental to us than the things themselves which anger or anger us.

—Marcus Aurelius

Challenging conversations do not happen in a vacuum. In fact, one, the other, or both parties in a challenging conversation can be angry, frustrated, or experiencing a significant degree of emotional upset. Someone involved in a high-stakes conversation is often upset and hence vulnerable to illogical thinking and rash statements. In this chapter we will consider some aspects of the anger experience as they affect the school leader's ability to navigate through a challenging conversation. We will also note some effective strategies for the school leader to manage his anger and the anger of others.

It is easy enough as we ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles