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Managing Anger—Yours and Theirs
Managing anger—Yours and theirs

Our anger and annoyance are more detrimental to us than the things themselves which anger or anger us.

—Marcus Aurelius

Challenging conversations do not happen in a vacuum. In fact, one, the other, or both parties in a challenging conversation can be angry, frustrated, or experiencing a significant degree of emotional upset. Someone involved in a high-stakes conversation is often upset and hence vulnerable to illogical thinking and rash statements. In this chapter we will consider some aspects of the anger experience as they affect the school leader's ability to navigate through a challenging conversation. We will also note some effective strategies for the school leader to manage his anger and the anger of others.

It is easy enough as we ...

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