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Listening for Meaning
Listening for meaning

Seek first to understand; then to be understood.

—Stephen Covey (2004)

In the first two chapters a framework was introduced for organizing a challenging conversation from a random-seeming event into a focused interaction. As well, a critical path was presented that provides a script to follow through a challenging conversation. While these two elements will contribute significantly to developing a successful conversation, there is a third element that is necessary to ensure a successful conversation. In this chapter and several subsequent chapters we will consider the key interpersonal skills that will facilitate the process of working through a challenging conversation.

The word conversation is generally used to describe two or more persons speaking with each other. Rarely though is the listening aspect of ...

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