Chapter One: Introduction—Dimensions of Challenging Conversations Next Chapter
Chapter One: Introduction—Dimensions of Challenging Conversations
In simplest terms a challenging conversation is defined as an interaction between two or more parties characterized by
- elevated emotional intensity,
- differing viewpoints, and
- perceived high stakes for at least one of the parties.
[Page 2]“Emotional intensity” can refer to the discomfort, anxiety, or even fear that one or more of the parties experience as they engage in the conversation. Emotional intensity might also refer to the anticipation and excitement that comes from having intense, meaningful professional dialogue with others. It is these edgy conversations ...