- Subject index
Written by two of the leading scholars in the field, this book explores public administration in the past, present and future, critically reviewing the modernization of public management reform. It reasserts public administration as an integral component of democratic governance and fostering a state-citizen relationship. Wide-ranging in scope, The Next Public Administration: • Extends basic public administration to consider issues associated with management, governance and democracy • Covers core public administration concepts and their evolution through time • Draws on an international spread of examples, bringing theoretical discussions to life • Includes lists of further reading Essential reading for students of public management and public administration.
Chapter 7: Rationality Versus Routine: How Do Public Organizations Make Decisions?
Rationality Versus Routine: How Do Public Organizations Make Decisions?
We have been discussing the role of public sector organizations in making and implementing public policy, but to this point we have not discussed how those organizations make their decisions. Public organizations make thousands of decisions every day, and those decisions essentially define their performance. The decisions are being made at all levels of public organizations, with individuals at the top of the organization making policy decisions while individuals toward the bottom of organizations apply policies to individual cases. We should think of this decision-making as problem solving. When confronted with a problem, whether it is a major policy issue such as climate change or an individual ...