With the popularity of the Internet, more and more people are turning to their computers for health information, advice, support and services. With its information based firmly on research, The Internet and Health Communication provides an in-depth analysis of the changes in human communication and health care resulting from the Internet revolution. Representing a wide range of expertise, the contributors provide an extensive variety of examples from the micro to the macro, including information about HMO web sites, Internet pharmacies, and web-enabled hospitals, to vividly illustrate their findings and conclusions.

Experiencing Empathy Online

Experiencing Empathy Online

Experiencing empathy online
Jennifer J.PreeceKambizGhozati

Empathy is the ability to identify with and understand another person's situation and feelings. Our ability to empathize affects how well we communicate our thoughts and feelings with others, how well we understand others, and how comfortable people feel communicating with us. It is at the root of meaningful and deep communication (Ickes, 1997; Levenson & Reuf, 1992). There is a moderate research literature on empathy (e.g., see edited collections by Eisenberg & Strayer, 1987; Ickes, 1997), but little work addresses empathy in online communities (Preece, 1998, 1999a; Preece & Ghozati, 1998).

However, anecdotes indicate that empathic experiences occur online. This is particularly interesting as empathy, like other emotions, is primarily communicated nonverbally, and many of these reports concern textual, ...

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