KEY FEATURES The Coaching Manager Model simplifies core concepts and helps readers get at the essence of what it takes to be a coaching manager. Real-world cases illustrate coaching in a variety of environments and offer strategies for developing people within any organization. Self-assessment tools prompt readers to explore their existing notions of coaching and help readers create and sustain a coaching environment. Action checklists deepen skill sets and provide experiential learning opportunities in the classroom and on the job. Numerous practical examples and exercises encourage readers to apply the concepts and build their skill set as a coaching manager. NEW TO THIS EDITION New research and contemporary cases demonstrate how managers are using coaching to develop talent in our current economy. A new section on entreprenurial learning has been added to discuss coaching and development relevant to entrepreneurs. New real-world examples of diversity and technology help readers coach others different from oneself and show readers how to use technology to coach employees over vast distances.