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Chapter 4: Community Policing in Madison: An Analysis of Implementation and Impact
Between 1987 and 1990 the Police Foundation, with funding from the National Institute of Justice, observed the process by which the Madison, Wisconsin, Police Department fostered community policing. This chapter reports observations on the change process and presents significant findings about the impact of the process and the products of that change effort on both the officers in the department and the citizens served by it.
After an implementation period of 2 years, it was determined that:
- a new, participatory management approach was successfully implemented in the experimental area;
- employee attitudes toward the organization and toward their work improved; and
- physical decentralization was accomplished.
For citizens, these changes were ...