Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Using IT to Enable New Process Designs

Using IT to Enable New Process Designs

Using IT to enable new process designs

Many methodologies aimed at developing computer systems to support work practices in organizations have been proposed in the past. As previously discussed in this book, the vast majority of them have been targeted at the automation of business processes, without much concern for pre-automation changes in the business processes. But there are exceptions to this rule. One such exception is the visionary work conducted by Peter Checkland in the early 1980s on soft systems methodology. Soft systems methodology was proposed well before the business process reengineering movement burst into the corporate management scene and the consequent worldwide interest in business processes and their redesign as a way to achieving bottom-line organizational improvements ...

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