Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Redesigning Business Processes

Redesigning business processes

This chapter discusses several new techniques for the redesign of business processes. Those techniques focus on the flow of information and the distribution of knowledge in business processes. They focus on where to replace synchronous with asynchronous communication in business processes, how to reduce information duplication and overflow, and how to effectively reduce contact points in business processes. The ultimate goal of these techniques is to improve business process quality and productivity.

This chapter also shows why two key goals in connection with knowledge transfer should be achieved through business process redesign. One of those goals is that knowledge transfer should be minimized in the execution of business processes, which may seem a bit paradoxical, particularly in “operational” processes, also known ...

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