Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Representing Information and Knowledge in Business Processes

Representing information and knowledge in business processes

Previously in this book, we operationally defined the concepts of data, information, and knowledge. That was done because those concepts are widely used in the business literature with myriad meanings and also because those concepts are too important for this book to be used in a loose way, which is more often than not what happens when they are not at least operationally defined. According to the operational definitions presented earlier, data are used to store and convey information and knowledge, information is eminently descriptive, and knowledge is eminently associative.

Previous chapters also discussed the apparently irreversible trend toward knowledge fragmentation. It was pointed out in those chapters that knowledge exists in organizations ...

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