Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Business Process Modeling Approaches and Diagrams

Business process modeling approaches and diagrams

Many issues in connection with business process redesign have been addressed since the 1990s, in large part in response to important questions raised by business process reengineering. Success factors and preconditions for effective business process redesign have been identified, new methods and techniques for managing change in connection with business process redesign projects have been proposed, potentially damaging “myths” have been identified, the role of information technology in business process redesign efforts has been clarified, and new insights on the implementation of new business process designs have been gained. Several of these issues are addressed in this book, many in later chapters.

One area that has received relatively little attention, however, is that of business ...

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