Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

The Past, Present, and Future of Business Process Redesign

The past, present, and future of business process redesign

This chapter discusses the evolution of business process redesign methods. The discussion covers topics from as far back as Taylor's scientific management movement, passing through Deming's total quality management and Hammer's business process reengineering, and culminating with the current state-of-the-art of business process redesign. From this discussion, it will be clear to the reader that business process redesign is less of a business “fad” than some management pundits try to argue it is. The notion of business process redesign has a long history and permeates many more schools of management thought than it is usually given credit for.

It is also argued here that the current focus of business ...

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