Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Return on Investment in Technology

Return on investment in technology

This chapter summarizes the current state of knowledge in connection with returns on investment in technology, particularly information technology. Based on evidence from several seminal studies, it is pointed out here that, up until the early 1990s, information systems and related technology projects had led to almost negligible returns in terms of labor productivity. This finding can be seen as the dirty little secret of the information technology field, since computer hardware and software vendors rarely discuss it. In fact, many vendors who exhibit their products in computer conferences and user-oriented workshops do not seem to be aware of this finding. In academic circles, the finding is often referred to as the technology productivity paradox.

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