Summary
Contents
Subject index
Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.
Data, Information, and Knowledge Flow in Business Processes
Data, Information, and Knowledge Flow in Business Processes
This chapter operationally defines and discusses three central concepts of this book: data, information, and knowledge. These three concepts are so widely used today that defining them may sound a little too academic. Nevertheless, these concepts are too important for this book to be used in a loose way (which is what usually happens if they are not at least “operationally” defined). The operational definitions proposed here are not meant to be absolute or to invalidate definitions proposed by other authors. The goal here is to present definitions that will make sense in the context of this book and of the other concepts, methods, and techniques discussed in later chapters.
The ...
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