Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.



Business process redesign can be conducted in a somewhat radical and one-shot manner, as well as in a way that is more aligned with incremental and continuous change. The former usually leads to clearly noticeable changes in a business process and is better aligned with the notion of business process reengineering, which has been discussed earlier in this book. The latter often leads to changes in a business process that are not very noticeable and is well aligned with the notion of total quality management, pioneered by Deming and also discussed earlier in this book.

This book's main emphasis is on one-shot forms of business process redesign, whereby a business process is redesigned in such a way that the changes in it are clearly noticeable ...

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