Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Redesigning Little Italy Restaurants

Redesigning little Italy restaurants

For quite some time now, case studies have been successfully used to illustrate the application of ideas, methods, and techniques in real-world contexts. The Harvard Business School is widely recognized as a leader in the use of case studies to teach business concepts and ideas to management students. In this chapter, a case study is used to describe in some detail a practical business application of the ideas, methods, and techniques discussed in previous chapters. This is done here following the Harvard method, which usually involves an in-depth analysis of business context and a conceptual illustration that is not overly simplified. The goal is to show more or less how a real business process redesign project would be ...

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