Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.



This chapter takes a look back at systems analysis and design as a discipline that emerged primarily from another related discipline, computer science. It is argued here that systems analysis and design's origins led to the current orientation in university circles toward in-house automation as an approach to organizational improvement using information systems. This, in turn, led to a corresponding neglect of business process redesign and other alternatives, such as customization of off-the-shelf packages and business process outsourcing. This chapter calls for a change in the practice and teaching of systems analysis and design—a call that this book aims at answering.

Computer Science as a New Discipline

Even though computers have been around since the 1940s, the birth of computer science as an independent discipline dates ...

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