Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Understanding Business Processes
Understanding business processes

Part II Case: DoD's Software Procurement from CSC

Computer Sciences Corporation (CSC) is a large consulting and computer systems integration firm. CSC is also one of the largest providers of computer services to the U.S. Department of Defense (DoD). In 2000, CSC decided to redesign its outbound software development procurement process, whereby the DoD purchased software from CSC (from CSC's perspective, this is a sales process, as opposed to a purchasing process). An analysis of the DoD-CSC software development procurement process led to the identification of several problems, including the following.

One of the problems was that the work plan in the software development proposal developed for the DoD often did not include all the departments that participated in the actual work, ...

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