People are the most important resource for today's organizations. Organizations must invest in their employees to sustain a competitive advantage and achieve their strategic objectives. Strategic Training and Development translates theory and research into best practices for improving employee knowledge, skills, and behaviors in the workplace. Authors Robyn A. Berkley and David M. Kaplan take a holistic and experiential approach, providing ample practice opportunities for students. A strong focus on technology, ethics, legal issues, diversity and inclusion, and succession helps prepare students to succeed in today’s business environment.

Practical Skills for Training and Development

Practical Skills for Training and Development

Learning Objectives

  • Explain how each of the different types of skills needed for training and development is important for trainers and trainees alike.
  • Select the appropriate conflict resolution style for a specific situation.
  • Explain how and why you should engage in assertive and supportive communication.
  • Discuss how to provide effective feedback.
  • Differentiate between levels of listening.
  • Provide advice on how to become a more effective listener.
  • Explain how people communicate nonverbally.
  • Recognize the importance of self-awareness and emotional intelligence for trainers and trainees.

A training and strategic development framework is explained using a simple linear flow similar to Unnumbered Exhibit P-I. The need analysis and the development plan stage are highlighted.Training and Development Strategy stage is boldfaced.

Larry David teaches us about the “Chat and Cut” in Season 8, Episode 5, of Curb Your Enthusiasm.1 You have likely witnessed this move and may have even been the perpetrator of it at some point, without even realizing ...

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