People are the most important resource for today's organizations. Organizations must invest in their employees to sustain a competitive advantage and achieve their strategic objectives. Strategic Training and Development translates theory and research into best practices for improving employee knowledge, skills, and behaviors in the workplace. Authors Robyn A. Berkley and David M. Kaplan take a holistic and experiential approach, providing ample practice opportunities for students. A strong focus on technology, ethics, legal issues, diversity and inclusion, and succession helps prepare students to succeed in today’s business environment.

Practical Skills for Training and Development
Practical Skills for Training and Development
Learning Objectives
  • Explain how each of the different types of skills needed for training and development is important for trainers and trainees alike.
  • Select the appropriate conflict resolution style for a specific situation.
  • Explain how and why you should engage in assertive and supportive communication.
  • Discuss how to provide effective feedback.
  • Differentiate between levels of listening.
  • Provide advice on how to become a more effective listener.
  • Explain how people communicate nonverbally.
  • Recognize the importance of self-awareness and emotional intelligence for trainers and trainees.
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