Information and Communication Technologies (ICTs) have become an integral part of social and working lives. Within social work ICTs play a vital role, helping professionals to store and share information and contributing to new forms of practice. This book goes a step further than simply describing ICT skills, but asks why ICT is used and how this affects practice and the experience of people who use services.

The book has a practical focus and includes guidance on:

  • Best Practice for Social Work and ICT
  • ICT Use in Social Work
  • Service Users, Carers and ICT
  • Technology and Professional Practice
  • ICT and Social Work Agencies
  • Social Work Programs in the Virtual World
  • ICT and Practice Based Learning

Written in a student-friendly style, Social Work and ICT is interspersed with activities and exercises to enable students to develop their skills and knowledge. Each chapter also includes a ‘Taking it Further’ section with useful websites, suggestions for further reading and ideas to improve practice. The book has been designed to enhance professional practice and it will be essential reading for all undergraduate programs in social work.

Social Work Programmes in the Virtual World

Social work programmes in the virtual world

In Chapters 3 to 5 we have travelled through the world of practice — service users, practitioners and agency context. How should the learning experience provide a jumping off point for future work for and with service users in social work agencies? We take up this question in the final two chapters of the book.

Each arriving cohort of students — social work no less than most others — has an increasing ease and familiarity with information and communication technologies. Yet it is possible that for some students — and probably for social work programme staff — this ease does not translate into optimum application to social work or use of the web, ...

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