Social Psychology and Cultural Context is the first survey of social psychology to integrate cross-cultural issues. The book not only utilizes several variants of the construct of subjective culture but also reflects the current state of affairs in the social domain of cross-cultural psychology. Written by world-renowned specialists, the chapters in this volume offer valuable insights to students and researchers in both cross-cultural and social psychology.
Chapter 13: Conflict Management across Cultures
Conflict Management across Cultures
As the world is becoming a truly global village, it is common for people from different cultural backgrounds to come into contact with each other. Ethnic diversity is prevalent in many societies, such as the United States and Malaysia. Globalization of businesses has created many multicultural work groups. Cross-cultural negotiation has also become an essential practice in international business and political activities.
In view of the fact that not much has been written on the topic of intercultural conflict management, we attempt to provide some insights by integrating the results of recent studies in conflict research. In this chapter, we will first outline a conceptual framework that systematically examines factors affecting intercultural conflict management. ...