• Summary
  • Contents
  • Subject index

Mapped against UK regulatory bodies standards, this book responds to new complex issues raised by social media. Joanne Westwood draws on evidence and contemporary examples from practice to contextualise developments in social media and outline how this has shaped social work practice in recent years. She unpicks the potential pitfalls and opportunities social media presents for individual practice, organisations and service users. After using the case study questions, quizzes and reflective activities readers will be able to confidently apply their knowledge of the 4 key issues: privacy, confidentiality, regulation, and professional ethics and values.

Introduction
Introduction
Why a book about social media and social work practice?

Love it or hate it, social media is here to stay (Mishna et al. 2014) and we are required to learn how to use it well and manage it to our best effect as we would with any new technology. Before the World Wide Web became a dominant feature in personal and professional life, social workers were effective in using communication technologies to carry out elements of their work, for example using the telephone, fax and telex machines. Over time these have been replaced by new and innovative forms of information and communication technologies: electronic mail; online databases, which have replaced paper-based case notes; cloud-based storage, which has replaced archives and filing cabinets; and online ...

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