• Summary
  • Contents
  • Subject index

Mapped against UK regulatory bodies standards, this book responds to new complex issues raised by social media. Joanne Westwood draws on evidence and contemporary examples from practice to contextualise developments in social media and outline how this has shaped social work practice in recent years. She unpicks the potential pitfalls and opportunities social media presents for individual practice, organisations and service users. After using the case study questions, quizzes and reflective activities readers will be able to confidently apply their knowledge of the 4 key issues: privacy, confidentiality, regulation, and professional ethics and values.

Social and digital media: Where we are now and how did we get here?
Social and digital media

This chapter illustrates trends in social media use and explores how social media is used in ways that are relevant to social work practice. Research on both adults’ and children and young people’s use of social media explores its attractions and benefits. Several studies emphasise how social media promotes self-help-seeking behaviours, relationality, advocacy and community building.


Prior to social media, our communication experiences of public broadcast media (TV, newspapers, radio) involved our access as an audience, with broadcasters exerting little control over who was in that audience. Other media emerged that facilitated one-to-one (dyadic) communication (i.e. telephone), with group-based interactions being available but less common. Enabled by Web ...

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