This text is intended as a primary text for courses on helping skills. These courses are offered at the undergraduate level in departments of human services, social work, and psychology and focus on teaching students helping skills (as opposed to clinical skills). The book will focus on helping students understand the nature of helping relationships and the specific skills involved in initiating and maintaining a helping relationship. It is a brief, practice and skills based book for an undergraduate non-clinical audience. Part I will cover the following topics: self Awareness, the helping process, and ethics in helping. The second part will focus on skills such as listening and hearing, empathy, reflecting, paraphrasing, questioning, clarifying, exploring, offering feedback, encouragement and psycho-education. The last two chapters will focus on individuals in crisis, and helping in groups – two areas often encountered by helping professionals. The book is enhaced by brief video clips that demonstrate key skills.

Skills for Promoting Change

Skills for promoting change

Learning Objectives

  • Learn how to offer psychoeducation and problem solving in helping conversations
  • Learn how to offer feedback and to challenge helpees
  • Learn how to be immediate in the helping conversation
  • Learn how to engage in deconstructing conversations
  • Learn how to advocate and motivate change


The skills discussed in this chapter—psychoeducation/informing, problem solving, confronting, feedback, immediacy, deconstructing, motivating change, and being an advocate—are skills that are used to bring more depth into helping conversations and to move the helpee toward change. These skills, like the ones discussed in Chapter 7, can be used in a variety of helping contexts and for numerous goals or ends. In each section of this chapter, I will describe the skill and explain why and how it is ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles