Alex Haslam has thoroughly revised and updated his ground-breaking original text with this new edition. While still retaining the highly readable and engaging style of the best-selling First Edition, the author presents extensive reviews and critiques of major topics in organizational psychology - including leadership, motivation, communication, decision making, negotiation, power, productivity and collective action - in this thoroughly revised edition.
New to the Second Edition:
An entirely new chapter on organizational stress which deals with highly topical issues of stress appraisal, social support, coping and burnout.; New, wider textbook format and design making the entire book much more accessible for students.; A wide range of pedagogical features are included - suggestions for further reading at the end of each chapter and comprehensive glossaries of social identity, social psychological and organizational terms
Chapter 7: Intergroup Negotiation and Conflict Management
Intergroup Negotiation and Conflict Management
The previous chapter dealt with processes of decision making that occur within particular groups. However, it is clear that many organizational decisions actually involve different groups and these groups often have sharply diverging agendas, values, perspectives and goals. For example, in pay negotiations between union and management, the union's goal will typically be to maximize the gains for its members, while that of management will be to minimize costs to the organization. Likewise, in negotiations between representatives of different nations (for example, over territorial claims or access to consumer markets) those representatives will generally strive to preserve and promote the distinct interests of their own nation. A key issue is therefore whether or not and how ...