Alex Haslam has thoroughly revised and updated his ground-breaking original text with this new edition. While still retaining the highly readable and engaging style of the best-selling First Edition, the author presents extensive reviews and critiques of major topics in organizational psychology - including leadership, motivation, communication, decision making, negotiation, power, productivity and collective action - in this thoroughly revised edition.
New to the Second Edition:
An entirely new chapter on organizational stress which deals with highly topical issues of stress appraisal, social support, coping and burnout.; New, wider textbook format and design making the entire book much more accessible for students.; A wide range of pedagogical features are included - suggestions for further reading at the end of each chapter and comprehensive glossaries of social identity, social psychological and organizational terms
Chapter 5: Communication and Information Management
Communication and Information Management
If you asked a sample of managers the question ‘What did you do at work today?’, the answers you are likely to receive would probably indicate that most spent the greater proportion of their time engaging in some form of communication. Phoning clients, e-mailing colleagues, discussing projects with team members, faxing customers, advising employees, chatting with friends – this is the stuff of day-to-day organizational life. Accordingly, estimates suggest that around three-quarters of managers' time is taken up with various acts of communication (Klemmer & Snyder, 1972; Mintzberg, 1973). Indeed, having completed a series of detailed observational studies in a relatively technical research laboratory, Klemmer and Snyder were able to sum up their findings in one sentence:
The conclusion ...