Focusing in particular on compassionate care, this practical textbook covers all aspects of psychology relevant to nursing and healthcare students. Key Features include: * Coverage of the most important core psychology concepts for students, directly linked to relevant practice contexts * Case studies and scenarios from service users, carers, students and practitioners to help readers relate theory to practice * Reflective activities to develop critical thinking with outline answers at the end of each chapter * A glossary with definitions of key terms to further understanding.
Chapter 9: Emotional Labour
The emotion work that matters is control of the feelings of fear, vulnerability, and desire to be comforted. The ideal self doesn’t need much and what it does need it can get for itself. (Hochschild, 2003: 24)