- Subject index
What do I need to learn in order to progress through my course? How do I achieve the best possible patient-care?
Professional Skills for Nurses answers both of these questions and supports the development of key nursing skills underpinned by theory. Designed specifically to meet the needs of nursing students in the initial stages of training, the book focuses on the essential knowledge and skills needed for effective patient-care while at the same time helping students to achieve the NMC outcomes required for entry into branch programs.
Each chapter focuses on a key aspect of nursing care backed up with practical tips, examples drawn from all branches of nursing, and a range of study activities to help you reflect on your learning and get the most from ...
Chapter 3: Communication Skills
Communication is a powerful, potentially life changing activity. The NHS Plan (DH 2000) recognises communication as an essential and important part of nursing care. Chant et al. (2001) found that effective communication in healthcare influences patient satisfaction, compliance, complaint rates and levels of psychological and emotional distress. Campbell (2006) identified poor communication as one of the commonest causes of complaints in healthcare. DH (1999), UKCC (1999, 2000), ENB (2000) have all recognised the potential ...