This book, through an examination of a number of representative real world cases, provides a detailed look at what happened to some companies and traditional tools for occupational health and safety, discipline, and employee relations now used by business and labour leaders are inadequate and inappropriate in responding to the problems of workplace violence. In fact, the methods and approaches commonly in use actually worsen the problem in some cases. The book summarizes the most up-to-date learning in this area and offers practical guidance and recommendations for assessing the risk of violence, steps for preventing workplace violence, and a through discussion of employees rights and employer's responsib

“Doesn't He Fit the Profile?”: The Case of Roger

“Doesn't he fit the profile?”: The case of roger

We are used to thinking of compassion as an emotional state, based on our concern for one another. But it is also grounded in a level of awareness…. As people see more of the systems in which they operate, and as they understand more clearly the pressures influencing one another, they naturally develop more compassion and empathy.

Peter Senge, The Fifth Discipline

This is a success story.

A Loose Cannon in the Mortgage Department

I was called by Susan, the human resources director of a medium-sized retail bank. She told me that she had a situation that was causing great concern and that she needed guidance about what to do. Roger ...

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