This book, through an examination of a number of representative real world cases, provides a detailed look at what happened to some companies and traditional tools for occupational health and safety, discipline, and employee relations now used by business and labour leaders are inadequate and inappropriate in responding to the problems of workplace violence. In fact, the methods and approaches commonly in use actually worsen the problem in some cases. The book summarizes the most up-to-date learning in this area and offers practical guidance and recommendations for assessing the risk of violence, steps for preventing workplace violence, and a through discussion of employees rights and employer's responsib

When Systems Fail: The Case of the Frightened Manager

When systems fail: The case of the frightened manager

It is our unseeingness that has permitted us to stumble so close to the abyss.…The withholding of knowledge and the unwillingness to draw conclusions from the knowledge we do possess add willful ignorance to willful blindness.

Lewis Mumford, In the Name of Sanity

This story is about corporate neglect and incompetence. It charts a pattern of escalating intimidation and threat that ultimately drove a talented manager from her job. Terrorized by a verbally and ultimately physically violent employee, this manager was failed first by her own employer and then by the legal system. It shows how an employer, by relying solely on legal principles to guide its response to a ...

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