This book, through an examination of a number of representative real world cases, provides a detailed look at what happened to some companies and traditional tools for occupational health and safety, discipline, and employee relations now used by business and labour leaders are inadequate and inappropriate in responding to the problems of workplace violence. In fact, the methods and approaches commonly in use actually worsen the problem in some cases. The book summarizes the most up-to-date learning in this area and offers practical guidance and recommendations for assessing the risk of violence, steps for preventing workplace violence, and a through discussion of employees rights and employer's responsib

A Post Office Tragedy

A post office tragedy

We begin to see that all of us are trapped in structures, structures embedded both in our ways of thinking and in the interpersonal and social milieus in which we live. Our knee-jerk tendencies to find fault with one another gradually fade, leaving a much deeper appreciation of the forces within which we all operate.

Peter Senge, The Fifth Discipline

“No, no!” said the Queen. “Sentence first, verdict afterwards!”

Lewis Carroll, Alice's Adventures in Wonderland

On November 8, 1991, an arbitrator in Royal Oak, Michigan, signed his ruling on Case C7N-4B-D 29760, The United States Postal Service vs. the National Association of Letter Carriers. In it, he upheld the termination of postal letter carrier Thomas McIlvane. Six days later, McIlvane lay mortally ...

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