This book, through an examination of a number of representative real world cases, provides a detailed look at what happened to some companies and traditional tools for occupational health and safety, discipline, and employee relations now used by business and labour leaders are inadequate and inappropriate in responding to the problems of workplace violence. In fact, the methods and approaches commonly in use actually worsen the problem in some cases. The book summarizes the most up-to-date learning in this area and offers practical guidance and recommendations for assessing the risk of violence, steps for preventing workplace violence, and a through discussion of employees rights and employer's responsib

The Crisis of Work

The crisis of work

Managers in crisis-prepared organizations have learned this fundamental lesson: crisis management concerns the totality of their organization … and is an expression of the organization's fundamental purpose or strategic vision.

T. Pauchant and I. Mitroff, Transforming the Crisis-Prone Organization

Corporations, like the people who compose them, are always in a state of becoming.

Max DePree, Leadership Is an Art

At the heart of this book are the stories of people whose lives have been disrupted by workplace violence. As you enter with me into these cases, however, you will understand what I saw when I first began this work over 10 years ago: Under the surface of these episodes of workplace violence, there is a much bigger story. It is the story ...

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