The government agenda on Personalisation and self-directed support is fast-moving and rapidly changing. It is vital therefore that students and practitioners alike are aware of the key issues and debates, as well as the policy that surrounds this area of practice. This timely and fully revised second edition provides an overview of the personalisation agenda and looks at the recent legislation in a broad historical and theoretical perspective. This approach will provide opportunities for students to consider the changes to the social work role and to evaluate the impact of this for service users and as practitioners.

Personalisation – where did it Come from?

Personalisation – where did it come from?
Ali Gardner

Achieving a Social Work Degree

This chapter will help you to develop the following capabilities from the Professional Capabilities Framework:

  • Knowledge

    Apply knowledge of social sciences, law and social work practice theory.

  • Critical reflection and analysis

    Apply critical reflection and analysis to inform and provide a rationale for professional decision-making.

  • Contexts and organisations

    Engage with, inform, and adapt to changing contexts that shape practice. Operate effectively within your own organisational frameworks and contribute to the development of services and organisations. Operate effectively within multi-agency and inter-professional settings.

It will also introduce you to the following standards as set out in the 2008 social work subject benchmark statement.

5.1.2 The service delivery context.


Personalisation was officially introduced in government policy in ...

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