Summary
Contents
Subject index
KEY FEATURES: Using more than 900 references from the most current empirical research to support their arguments, the authors delve into timely issues such as the current debate on the effectiveness of performance appraisal. Describing the most common performance management challenges provides readers with a realistic and comprehensive look at obstacles they will face such as conflicting goals, leniency, distorted ratings, poor attitudes, and lack of training. Illuminating case studies and hands-on exercises illustrate the connection between research and practice. Spotlight boxes highlight current debates, trends, and interesting findings in the field to reinforce important concepts while keeping the reader engaged and updated on hot topics.
Obtaining Information and Evaluating Performance
Obtaining Information and Evaluating Performance
Learning Objectives
- Understand the advantages and disadvantages of using peers, self-ratings, and subordinate ratings versus or as adjuncts to ratings from direct supervisors and managers
- Learn how electronic performance monitoring is used in organizations and why it is not always a good substitute for judgmental measures of performance
- Understand the roles of attention and memory in determining the performance judgments of supervisors and managers
- Learn how liking and affect can influence performance ratings
- Understand the processes used to set performance goals and standards
Performance appraisal requires people to make judgments about job performance based on observations they have made, knowledge they have obtained, and information they might receive. In this chapter, we consider two ...
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