Patient safety is a predominant feature of quality healthcare and something that every patient has the right to expect. Nurses must consider the safety of the patient as paramount in every aspect of their role; and it is now an increasingly important topic in pre-registration nursing programmes. This book aims to provide nursing students and new nurses with a greater understanding of how to manage patient safety and risk in their own practice. The book focuses on the essentials that students and nurses need to know, and therefore provides a clear pathway through what can sometimes seem an overwhelmingly complex mass of rules, procedures and possible options.
Chapter 8: Measuring Patient Safety and Satisfaction
Measuring Patient Safety and Satisfaction