• Summary
  • Contents
  • Subject index

Questioning Performance Measurement: Metrics, Organizations and Power is the first book to interrogate the organizational turn towards performance metrics critically. Performance measurement is used to evaluate a diverse range of activities throughout the private, public and non-governmental sectors. But in an increasingly data driven world, what does it really mean to measure ‘performance’? Taking a sociology of quantification perspective, this book traces the rise of performance measurement, questions its methods and objectivity, and examines the social significance of the flood of numbers through which value is represented and actors are held accountable. An illuminating read for students, scholars and practitioners across Organization Studies, Sociology, Business and Management, Public Policy and Administration.

Making The Numbers: Performance Measurement In Business
Making The Numbers: Performance Measurement In Business

No person has done more to establish the importance of measurement to management than Frederick Taylor. His classic, The Principles of Scientific Management (1914), outlined a mechanistic model of production that he had developed as an industrial consultant and which would go on to form the basis of the first significant institutionalized theory of management (Khurana 2010: 91). Scientific management arose from direct observation of factory work. Through time and motion studies the time taken for workers to perform physical tasks was recorded so that more efficient movements could be calculated and work reorganized accordingly. Such ‘process refinement measurement’ (Austin 1996: 25) became a central operational technology of the Fordist assembly ...

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