• Summary
  • Contents
  • Subject index

Questioning Performance Measurement: Metrics, Organizations and Power is the first book to interrogate the organizational turn towards performance metrics critically. Performance measurement is used to evaluate a diverse range of activities throughout the private, public and non-governmental sectors. But in an increasingly data driven world, what does it really mean to measure ‘performance’? Taking a sociology of quantification perspective, this book traces the rise of performance measurement, questions its methods and objectivity, and examines the social significance of the flood of numbers through which value is represented and actors are held accountable. An illuminating read for students, scholars and practitioners across Organization Studies, Sociology, Business and Management, Public Policy and Administration.

What is performance measurement? Nuts, bolts and critical issues
What is performance measurement? Nuts, bolts and critical issues

Despite variation across contexts, PM follows some common patterns in contemporary organizations. Here I examine the PM literature, outlining techniques and principles through which it is characterized by practitioners. Twenty-five ‘how-to’ books about PM in the public and private sectors were selected along with academic PM texts in order to trace the elements that appear most distinctive to the field overall. The chapter discusses views of practitioners regarding how PM should be done and the ways in which it might be done well or badly, before considering the inevitable question: does PM work?

Through a literature review Bourne et al. (2000) propose that published material about PM can ...

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