Communication in organizations has changed drastically since the release of the first edition of this bestselling textbook. This fully revised and updated edition delves into state-of-the-art studies, providing fresh insights into the challenges that organizations face today. Yet this foundational resource remains a cornerstone in the examination of classic research and theory in organization communication.
Beginning with an extended analysis – from an organizational communication vantage point – of the Hurricane Katrina disaster, this groundbreaking edition weaves recent and memorable case materials with up-to-date research and theory, creating a meaningful and comprehensive view of organizational communication.
The authors take the unique path of describing and evaluating communication in organizations by focusing on three major perspectives for understanding organizations: traditional, interpretive, and critical. Because these perspectives differ in the ways that they study communication and in the assumptions that they make about the nature of organizations, the authors are able to offer diverse insights into communication in organizations. These three perspectives are used to examine communication functions and structure, organizational culture, information technology; cultural control, diversity, and change; new forms of organizing such as lattices and heterarchies, group relations, leader-member relations, power, conflict, and strategic communication; and new millennium thinking about organizations.
Packed with current case studies and commentary, Organizational Communication features an impressive range of contemporary global institutions such as General Motors, Triyo Industries of Japan, Enron, Wal-Mart, Ben & Jerry's, The Carter Center's Peace Programs, Canada's public health programs, social change programs in rural India, and more.
Important new topics in this edition include
New Communication Structures; Cultural Diversity and Empowerment; Implications of Information Technology; Affirmative Action and Supreme Court Cases; Transformational Leadership; New Millennium Trends
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- Information Technology and Change
- Traditional Perspective
- Purposes of Information Technology
- The Digital Divide and Information Technology Fluency
- Organizational Impact of Information Technology
- Interpretive Perspective
- Critical Perspective
[Page 162]Put the words “information technology ubiquity” into Google, and that engine will return an overwhelming number of hits in less than a second. Commentary about the ubiquity of electronic, computer-based information technology in organizational and social life has become the first great cliché of the 21st century. Information technology is everywhere, and all of us already know this. The wireless phone, PDA, Blackberry, PC, Mac, and other ...