Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. MacKenzie offer conceptual insight as they build upon the various works that have been done on the subject and seek to update the record about OCB.  

Implications for HR Practitioners and OCB Researchers

Implications for HR practitioners and OCB researchers

The research we reviewed in this book demonstrates that OCBs enhance organizational effectiveness and that managers give them a considerable amount of weight when evaluating employees' overall contribution to the organization's success. The implications of this finding are twofold: (a) managers should do whatever they can to try to encourage OCBs, and (b) researchers should develop a deeper level of understanding of this phenomenon. Thus, in this chapter, we discuss what human resource (HR) practitioners can do to encourage OCBs without diminishing task performance, and we explore the conceptual and/or methodological issues that researchers need to address to further our understanding of this important organizational behavior.

Implications for HR Practitioners

In earlier chapters, we ...

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