Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. MacKenzie offer conceptual insight as they build upon the various works that have been done on the subject and seek to update the record about OCB.
Chapter 6: The Effects of OCB on Performance Evaluations and Judgments
The Effects of OCB on Performance Evaluations and Judgments
The previous chapters focused primarily on the individual and organizational-level antecedents of OCB. However, in this chapter and the next, we turn our attention to the consequences of OCB for both individuals and their organizations. We begin by discussing why OCB might influence evaluations of a person's performance and other consequences that depend upon that judgment. Next, we review the empirical literature on the effects that OCB has on individual-level outcomes, including performance ratings, promotions, and other reward allocation decisions. Finally, we conclude the chapter with a discussion of the implications of the empirical findings for future research.
Theoretical Mechanisms Explaining Why OCB Might Influence Managerial Evaluations
Managers might include ...