Summary
Contents
Subject index
Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. MacKenzie offer conceptual insight as they build upon the various works that have been done on the subject and seek to update the record about OCB.
The Impact of Leadership and Work Environments on OCB
The Impact of Leadership and Work Environments on OCB
The extent to which an employee exhibits organizational citizenship behavior, or any behavior, is a function of the employee's ability, motivation, and opportunity. In part, an employee's motivation and ability are determined by the dispositional factors discussed in Chapter 4. In this chapter, we focus on what a leader can do to influence an employee's motivation, ability, or opportunity to engage in OCB through the leader's own behavior or by shaping the employee's environment. Motivation determines how hard an employee will try to engage in the behavior, and the combination of ability and opportunity determine whether the employee can successfully exhibit the behavior. We identify the specific conceptual/theoretical ...
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