Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. MacKenzie offer conceptual insight as they build upon the various works that have been done on the subject and seek to update the record about OCB.  

The Study of OCB: Its Roots, Structure, and Frameworks

The study of OCB: Its roots, structure, and frameworks

Be careful what you say. You never know when people might take you seriously.

In 1977, the first author of this book published a paper that was meant only as an exercise in devil's advocacy (Organ, 1977). By that time, academic researchers had spent a quarter century chipping away at the popular belief that worker satisfaction affected productivity. Empirical findings offered little evidence to support such a view. The devil's advocacy piece tried to explain and defend the popular view by making a distinction between quantitative measures of output or productivity and some other, more subtle, forms of worker contribution that often are not reflected in measures of individual ...

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