Summary
Contents
Subject index
Organizational Change in the Human Services looks at the context of organizational change, describes how individuals and systems change, and pinpoints keys to successful change. Author Rebecca Proehl then presents a proven model of organizational change, built on lessons learned from both the public and private sectors, but tailored for human service organizations.
Leading Change
Leading Change
I must follow the people. Am I not their leader?
Three simultaneous trends in today's society have had a dramatic effect on the role of leaders in managing change. These changes, in essence, drastically alter what leaders do, how they perform their role, and who assumes the leadership roles. In the first trend, because of the dynamic nature of organizational life and the increase in both incremental and discontinuous change, the role of the leader has evolved into that of the change agent. Raymond Smith, chairman and CEO of Bell Atlantic, suggested that we master the art of organizational change through the now familiar tools of empowerment and visionary leadership. In a qualitative study on implementing welfare reform, social service directors also described ...
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