- Subject index
'Most books on Organizational Behaviour are still gender-free zones. This book however treats gender as it needs to be treated, as a fundamental organizing principle of organization’. Professor Paul Iles, of Liverpool Business School, Liverpool John Moores University: Challenging mainstream accounts of organizational behaviour and management, which treat gender as an optional extra, this book demonstrates how it can be an essential organizing principle. Each chapter covers one or more of the principal mainstream topics before deconstructing and critiquing these and suggesting other ways of understanding these issues.
Chapter 4: Communication
Communication, by definition implies a relationship – we communicate with others. Communication is central to the existence of organizations, even in animal communities, although it is often not until there has been some breakdown in communication that its centrality becomes apparent. For example, losing a vital employee because no one communicated to her how important she was to the organization, either in words (‘well done, you are doing a great job’) or deeds (pay increase).
This chapter will begin by considering the concept of communication itself and will review models and metaphors that help us to explore communication and its influence in organizational settings. The next section in the chapter will look at how traditional OB textbooks present the topic of communication. It will be ...